Patient Reviews

Read a Few of Our Google Reviews

We are rated 4.8 out of 5 stars based on 253 reviews on Google.

Read what some of our patients have to say about our staff and our office!

Darcie explained my hearing loss in a way I could understand it. She was very professional and knowledgeable

Reviewer Profile Photo

virgil Stewart, on Google

I went to check out about getting some new hearing aids. I also wanted to see if it was possible to have my used aids fixed or if it was even possible.

Reviewer Profile Photo

Debra Schmid, on Google

My visit was quick and informative. Very friendly service during my visit and when I made my appointment.

Reviewer Profile Photo

Janet Harris, on Google

Once again I had a very good experience with Darcie, and she turned up my hearing aids a bit more, thank you. After my appointment today, I am not happy at all, I am not sure that I got the correct left hearing aid back. It is definitely not the same earpiece that goes into the ear canal. And I am pretty sure that mine had a green color, this one is blue. I apologize for my last comment, it turns out that I didn't even think to switch the earpieces from left to right, and in some bad lighting I just thought that it was a green color. Everything is good now. Once again I apologize.

Reviewer Profile Photo

Rex Goss, on Google

I am in need of hearing aids and I Googled Heartland Hearing Care Center. When I got there I was greeted and handed paperwork and put at ease right away. I went in for my Hearing test and Darcie went over everything with me explaining it so I could understand what my needs are and how we are going to meet them. She offered me options but didn't push me into anything I didn't want. I would definitely recommend Heartland Hearing Care Center for your Hearing issues.

Reviewer Profile Photo

Dorilee Conway, on Google

Always very friendly and the service is done. Quickly! The personnel treat me like I’m part of their family! 08-23-2022: Dr. Rick Hartwick & staff (Wendy & Darcy), have always treated me with professionalism and courtesy! They truly listen to what I have to say and are extremely helpful in assisting me with my hearing! I feel that they are like my extended family because they treat me with such kindness!! I thank them with all my heart!

Reviewer Profile Photo

Rita Folwell, on Google

They are so friendly and do their best to get you in and out and do a great job with your ears

Reviewer Profile Photo

Sandra Acker, on Google

We used Facebook and got appointments with them they got us in fast the doctor has a relaxing atmosphere made me feel relaxed felt safe with him doing the test and was happy with the appointment very good doctor

Reviewer Profile Photo

loren stinebaugh, on Google

The staff at Heartland Hearing were very friendly, professional, and thorough. They took all the time that was necessary to explain things in detailed easy to understand language. They made follow calls and txt to see how I was getting along. You get what you pay for as they say, and the quality care and attention is priceless. I am hearing better already!

Reviewer Profile Photo

Beverly Smith, on Google

Had a follow up hearing test with my son who has autism. Rick was very caring and helped calm my nerves about some hearing loss Graham has. Thank you Hartland. Highly recommend.

Reviewer Profile Photo

Carol Collier, on Google

Excellent patient care! The entire process was well explained by Darcy. She obviously cares about obtaining the best results possible for her patients and proved herself every step of the way! Much appreciated!

Reviewer Profile Photo

Kimberly Boyda, on Google

I had exceptional care at this hearing center. Their personalized approach, and family owned values truly set them apart. The professionalism and expertise of the staff ensured that I was comfortable and well taken care of throughout the entire appointment. What makes this center truly special is their genuine dedication to improving the quality of life through better hearing. A five-star experience that I wholeheartedly recommend to anyone seeking top-notch hearing care.

Reviewer Profile Photo

Lacy Rodgers, on Google

Very nice visit. Excellent hearing aids available. Prices were out of my ability. Could not afford the system. However, the information provided was excellent. Hearing test was very professional.

Reviewer Profile Photo

clutch4922, on Google

The Hartland Hearing Care Centers is an "exceptional" place to go, if you are uncertain about any hearing loss that you might be experiencing. You will be treated with the utmost care by experienced people who will educate and help you understand about hearing loss, no matter how minor or major it may be. You will definitely be in good hands. I will never regret giving myself the "gift" of choosing The Hartland Hearing Care Centers. I am very grateful to them! Charlene Jenkins

Reviewer Profile Photo

Char Shropshire, on Google

Great to deal with. Was able to help without Ana appointment and everyone was very friendly.

Reviewer Profile Photo

kelly prinkki, on Google

Everybody was kind and curious friendly and helpful a lot

Reviewer Profile Photo

Lyle Bagley, on Google

I love Heartland Hearing. They are always good to me and help me anyway they can. They saved me a lot of money today as they fixed my hearing aid in the office the best they could. If I would of had to send it in it would of cost $200 dollars I didn't have, for a one inch little tiny plastic thing that broke on my hearing aid. I appreciate all they try to do for me and they have good coffee and cookies while you wait and a very nice office lady.

Reviewer Profile Photo

Linda Cohorst, on Google

I highly recommend this place. The hearing aids I got are high quality. I take them in every few months for a cleaning and they don’t charge me anything. The staff and the audiologist are very friendly, kind people. Im blessed to have what hearing I have and I just want to thank this center for giving me the ability to hear better.

Reviewer Profile Photo

Mendy, on Google

Just had my annual checkup and 3 years now with my current hearing aids. Hartland does a really good job of keeping regularly scheduled appointments for hearing checkups as well as checking my hearing aids. I think that they do a great job.

Reviewer Profile Photo

Bruce Bachman, on Google

Rick is like a surgeon, if he’s seeing you and you have a problem or he sees a problem, he’s going to take care of it then. You’re the one that is important, not his lunch or closing times. He’s made from the “old mold”, he doesn’t quit until everything is good as he can do it.

Carol Durham – Junction City

I wanted to thank you and your staff for the professional service I have received during my evaluation and purchase of hearing aids. When I realized that I had hearing loss, it was hard to admit I needed help. After a trip to Kansas City and not being able to hear my daughter and son-in-law in the front seat of the car, I knew it was time to do something. It takes time to get adjusted but following the steps that you outlined for me made the adjustment very easy. Now I can hear sounds and voices much clearer. You and your office staff have been very helpful and informative when I need assistance. Thanks again for your patience and support in my transition to hearing aids.

Carol Adolph – Manhattan

Guess I was like so many, didn’t believe I needed hearing aids but my daughter Judy made me go try them, wow do you know how much you have been missing. I still like Sunday School and now I can hear everyone. I am so thankful Hartland is here every week now. They have been so good to me. So please try them I know you will be happy as I am.

Marie Cundiff – Junction City

I am dropping you a line to tell you how I like my Audibel aids. I did not know how much I was missing until I got my aids. I can hear things I had forgot about, like trains, birds, rain drops, doors closing and much more. It is great!! Thank you for being there for me.

Dwight Billings – Onaga

It has been an amazing, wondrous change in my life since receiving my new hearing aid. It is almost beyond words. Sounds I had forgotten or could barely hear home into being. Even when I speak I sound softer and clearer. I can also hear sermons and services much better and was thrilled to hear the children choir’s words as they sang. I could go on and on with all of the discoveries I have had and will. It truly is a treasure after years of barely hearing!

Diane Lavis – Manhattan

I came to your clinic and was introduced to (Audibel) devices. I can’t say enough about the difference they have made in my hearing…on a scale of 1 to 10 I would give them a 12. The old saying “seeing is believing” well, in this case, “hearing is believing.”

Francis W Duncan – Emporia

How can I thank you for giving me back my “ears”? I knew for some time that my hearing was deteriorating. Being a substitute teacher for young children, I was becoming more and more aware of how difficult it was to understand what little voices were telling or urgently asking me. During lunch, I hardly understood a word that was spoken by the teachers and staff around me. The noise level of the children’s voices around us was a “little” loud, but others seemed to be able to intelligently take part in the conversation. I was not. I usually asked questions, but more often than not, just smiled and nodded, hoping my gestures were a sensible response. Having these wonderful hearing devices has made such a difference in my life! I can now participate in conversations and I hear birds, the leaves and the voices of the people that I love, and I hear the little voices of children who need me. It is wonderful! Thank you!

Mary Roeder

I really like my new hearing aids. I have been most pleased even surprised with the hearing aid experience. From my initial phone contact, evaluation appointment and hearing test, receiving my hearing aids, auxiliary equipment over a 5 week period of additional informative check-up appointments I have received the timely and needed assistance from the professional staff and facilities.

In evaluation, these aids are pricey- but with a doubt are well worth every penny! I now understand just how bad my natural hearing was and hope to enjoy these new ones for many future years.

In only several days of use I have come to realize the struggle to hear and/ or cover for my loss of hearing in normal activities of each day had become for me and those I wished to regularly communicate with. I didn’t need much prompting to accept that I was not hearing naturally, was lip-reading and or guessing.

My love of a 3 year old rambunctious granddaughter delivered me to your doors. Her speech, giggling and evolving and discoveries were of the utmost importance to me on a daily basis. NOW I HEAR HER!!!

And I also hear much more; ticking of a clock, shutting of a door, emergency sirens on the road, my car radio above the normal traffic sounds and much much more that had become a dulled background sound.

Having tended on older women in her home many years ago who used an aid to assist her TV viewing- I know some aids worked and some just didn’t provide much assistance, besides if she had used them as she needed to would have cost her a fortune in battery costs. I was helping her because her budget was terribly tight. My hearing aids are so much better and come with a rechargeable system. Financially Magic!!

My family is experiencing a new surge of talking with me as am I in responding to important voices I now hear plainly. I feel like the world’s a good place to be again!

Thanks for the fine service you have provided to me in my personal journey of aging gracefully.

Lonnie E. Johnson